Frequently Asked Questions

Booking your private transfer in Morocco takes less than a minute: fill in the form on our homepage (departure airport, destination, date, time and number of passengers), then send it via WhatsApp in one click. Our team confirms your booking and fixed price in less than 5 minutes, 24/7.

To guarantee a private driver, we recommend booking at least 24 hours in advance. We also handle last-minute requests depending on availability: if your flight arrives in a few hours, contact us on WhatsApp and we will do our best to find you a vehicle.

On arrival, your private driver waits in the arrivals hall with a sign bearing your name, ready for your transfer to Marrakech, Agadir, Casablanca or any other destination. Before your flight, we send you the driver name and phone number.

No worries: all our drivers track your flight in real time using the flight number provided at booking. In case of delay, the pick-up time is automatically adjusted with no extra waiting fees and no action required on your part.

At MyTransfers, all prices are fixed, calculated in advance based on your route and confirmed before booking: no meter, no hidden fees, no surcharge for luggage, traffic or children. The price quoted on WhatsApp is exactly what you pay on arrival.

Payment is made in cash to the driver at the end of the journey, in Moroccan dirhams (MAD), euros (EUR) or dollars (USD). For group bookings or multi-day hire, a deposit by bank transfer may be requested to confirm the booking.

Yes: cancellation is entirely free up to 24 hours before the scheduled transfer. To change a time, pick-up point or number of passengers, simply contact our team on WhatsApp and we will adapt as much as possible.

Yes, MyTransfers operates private transfers to and from all major Moroccan airports: Marrakech-Menara (RAK), Casablanca Mohammed V (CMN), Agadir Al Massira (AGA), Fes-Saiss (FEZ), Essaouira Mogador (ESU), Rabat-Sale (RBA), Tanger Ibn Batouta (TNG) and Oujda Angads (OUD).

Economy Class accepts up to 3 cabin bags, and Business Class up to 4 suitcases. If travelling with bulky luggage (surfboards, golf equipment, pushchairs), our vans offer plenty of boot space — just mention it when booking.

Yes, baby car seats and children booster seats are available free of charge on request. Please mention this at booking, specifying the child age and weight, so the appropriate seat is installed before your arrival.

A private hire service means a private driver and vehicle reserved for your exclusive use for a half-day (4h) or full day (8h), with a completely flexible itinerary changeable at any time. Ideal for Atlas or Essaouira excursions, multi-stop sightseeing or back-to-back business appointments.

Yes, MyTransfers operates 24/7, including at night, on weekends and public holidays — ideal for early morning or late night flights. No surcharge applies for night transfers: the fixed rate remains the same regardless of the time.